Privacy Policy and SMS Terms and Conditions

1. Introduction

Hegens Management & Consulting Services LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes the personal information we collect, how we use it, and how we handle your SMS and other communication preferences when you use our website or services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal information:

• Contact information: Name, email address, phone number, and billing or service address.

• Device and usage data: IP address, browser type, device type, pages visited, and date and time stamps.

• Service information: Details provided when requesting quotes, scheduling services, making payments, or communicating with us.

• Mobile information: Mobile phone number and other information necessary to provide SMS services.

3. How We Use Your Information

We may use your information to:

• Provide, schedule, and fulfill our services, including processing quotes, bookings, payments, and invoices.

• Respond to inquiries and provide customer support.

• Send service-related communications, including appointment confirmations, reminders, updates, and notifications.

• Send promotional or marketing emails and SMS messages when you have provided the required consent.

• Improve our website, services, and customer experience.

• Comply with applicable laws, prevent fraud, and protect our rights and the safety of our customers.

4. SMS Terms and Conditions

By providing your mobile phone number and opting in to receive text messages from Hegens Management & Consulting Services LLC, you consent to receive SMS messages related to our services, including customer support, quotes, bookings, appointment reminders, service updates, and promotional offers when applicable.

• Message frequency: Message frequency may vary.

• Consent: Your consent to receive SMS messages is not a condition of purchasing any goods or services.

• Message and data rates: Standard message and data rates may apply depending on your mobile carrier and plan.

• Opt-out: You may opt out of receiving SMS messages at any time by replying STOP to any text message from us. After opting out, you will receive a confirmation message, and we will cease sending further SMS messages to your number, except as necessary to process your opt-out request or as otherwise permitted by law.

• Help: For assistance with our SMS service, reply HELP to any message or contact us at support@hegensgoldenpig.com or (202) 682-0330.

• Supported carriers: Mobile carriers are not liable for delayed or undelivered messages.

SMS Privacy and Consent

Your mobile phone number and SMS opt-in information will be used to provide the messaging services you requested. We do not sell, rent, or share your mobile phone number or SMS opt-in consent with third parties or affiliates for their own marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties for solicitation purposes.

We may use trusted service providers, such as SMS messaging platforms, to deliver messages on our behalf. These providers may process information solely as necessary to provide the requested messaging services and are not authorized to use your SMS consent for their own marketing.

5. Cookies and Tracking Technologies

We may use cookies, web beacons, tags, and scripts to support essential website functionality, remember preferences, and analyze website performance and usage. You may control cookies through your browser settings.

6. How We Protect Your Information

We use reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Information may be stored on encrypted servers and accessed only by authorized personnel and service providers who are required to protect it. No system is completely secure.

7. Information Sharing and Disclosure

We may share personal information with:

• Service providers: Companies that assist with website operations, analytics, payment processing, customer support, and SMS delivery.

• Business partners and affiliates: When necessary to fulfill requested services, subject to appropriate confidentiality obligations.

• Legal authorities: When required by law or when necessary to protect our rights, property, customers, or safety.

We do not sell or lease your personal information to third parties.

The sharing of SMS opt-in information and consent is governed by Section 4 of this Privacy Policy.

8. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, fulfill business and legal obligations, resolve disputes, prevent fraud, and maintain appropriate records.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the United States. Where required, we use appropriate safeguards and lawful transfer mechanisms to protect your information.

10. Your Rights and Choices

You may:

• Opt in or opt out of marketing communications at any time.

• Unsubscribe from SMS messages by replying STOP.

• Request assistance with SMS messages by replying HELP.

• Access, update, correct, or request deletion of your personal information, subject to applicable legal requirements.

• Manage cookies through your browser settings.

For privacy requests, contact us using the information below.

11. Changes to This Policy

We may update this Privacy Policy and SMS Terms and Conditions from time to time. Changes will be posted on this page, and the “Last Updated” date will be revised. Material changes may be communicated through our website or other appropriate channels.

12. Contact Us

Hegens Management & Consulting Services LLC
Email: support@hegensgoldenpig.com
Phone: (202) 682-0330
Address: Washington, D.C.

For SMS support, reply HELP to any message or contact us using the information above